EU Withdrawal Button

Name: EU Withdrawal Button
Brand: Presta365
SKU: cll_withdrawal
Availability: InStock

€0.00

Price without VAT, not applied.

PrestaShop 1.7.7 / 8 / 9

Try the demo

Optional services

Installation and configuration service €49.90 Installation and configuration directly on your shop, carried out by Presta365.

Free module: download and install it right away. Mandatory withdrawal button required from 19/06/2026 (EU Dir. 2023/2673): compliant 2-step flow, receipt with legal timestamp, Back Office register, return PDF and 24 EU languages.

✓ Compatible with PrestaShop 1.7.7 / 8 / 9
✓ 12 months of updates & support included
✓ Non-obfuscated source code
✓ Live demo & PDF guide (EN/IT)
✓ Automatic invoice
✓ Refund within 15 days if the module does not do what its page says

From 19 June 2026 EU Directive 2023/2673 requires an always-reachable withdrawal button for distance contracts. This module adds the button and manages the whole compliant process.

Compliant 2-step flow, clear for the customer.
Receipt with legal timestamp issued to the consumer.
Back Office register of all withdrawal requests.
Return PDF generation.
Available in 24 EU languages.

Compatibility: PrestaShop 1.7.7 / 8 / 9. Multilingual (IT + EN included). No core modification: the module uninstalls cleanly.

Support: updates and assistance included. Contact: shop@presta365.com

🖥️ Try this module live

Open a real PrestaShop demo back office and configure EU Withdrawal Button yourself.

Open the demo →

📚 Module installation and configuration guide

Reference

cll_withdrawal

Compatibility

PrestaShop 1.7.7 / 8 / 9

User guide (PDF, IT)

Module user guide in Italian (PDF).

Download (798.47KB)

User guide (PDF, EN)

Module user guide in English (PDF).

Download (797.98KB)

User guide (PDF, FR)

Module user guide in French (PDF).

Download (800.7KB)

User guide (PDF, ES)

Module user guide in Spanish (PDF).

Download (798.2KB)

User guide (PDF, DE)

Module user guide in German (PDF).

Download (802.07KB)

User guide (PDF, PL)

Module user guide in Polish (PDF).

Download (803.08KB)

User guide (PDF, NL)

Module user guide in Dutch (PDF).

Download (800.91KB)

Version	Date	Changes
1.2.14	2026-10-11	Added: declarations that cannot be matched to an order are now recorded as unverified, with receipt; resend receipt, GDPR export/erase and delete in the back office. Improved: the withdrawal window counts from the delivery date and is configurable; the order link always preselects the right order; the return slip supports all EU alphabets in 24 languages. Fixed: duplicate submissions and smaller display issues.
1.2.12	2026-09-20	Improved: compatibility between Presta365 modules installed together.
1.2.11	2026-09-17	Added: a warning on the module's settings page when its folder is not writable by the web server, so you can fix permissions before an update fails.
1.2.10	2026-09-17	Fixed: in multi-store setups, data of one store could be visible to employees of another store.
1.2.9	2026-09-16	Fixed: license check now correctly detects a revoked license or one used on a different domain.
1.2.8	2026-09-15	Improved: an employee whose profile only has view rights on the module page can no longer change the settings, change the status of a withdrawal request or resend its e-mail. Improved: clearer wording in the updates panel.
1.2.7	2026-09-11	Improved: the declared PrestaShop compatibility now starts at 1.7.7, the first version that guarantees the PHP 7.1 this module requires.
1.2.6	2026-09-10	Added: the withdrawal form now explains the exception for digital content whose download has already started, pointing the customer to the terms and conditions. Improved: the front office texts are complete in all 24 supported languages.
1.2.4	2026-07-19	Multistore: BO withdrawal register (list/export/detail/status/resend/PDF) now scoped to the admin shop context; a declaration on one shop no longer leaks into another shop admin view.
1.2.3	2026-07-18	Maintenance release: packaging and build changes only. Nothing changes in how the module works and there is nothing to do after updating.
1.2.2	2026-07-18	Friendly /withdrawal front URL (moduleRoutes); withdrawal page URL shown in the settings for menu modules / CMS links.
1.0.0	2026-06-13	First public release. - EU right-of-withdrawal (recesso) request button and customer flow. - Withdrawal form, confirmation and back-office tracking.